Qualification ID: 78964

NQF level: 4

The purpose of this qualification is to build a

foundational entry into the field of Computer

Sciences and Information Technology,

specifically into the field of Systems Support,

covering basic knowledge needed for further

study in the field of Systems Support at Higher

Education Levels.

The programme comprises five learning units:

LU1: Communicate effectively in a Technical

Support Environment

LU2: Mathematical Literacy

LU3: CompTIA (220-1001 and 220-1002)

LU4: Data Communications and Networking

Support

LU5: Workplace experience (logbook)

Learners will be able to:

• Communicate effectively with fellow IT staff & users of information systems.
• Demonstrate an understanding of different types of computer systems and the use of computer technology in business.
• Demonstrate an understanding of problem-solving techniques, and how to apply them in a technical environment.
• Demonstrate an understanding of Computer Technology Principles.
• Select and use materials and equipment safely for technological purposes.
• Work effectively as a team member within a support team.
• Carry out, under supervision, a small size task to demonstrate knowledge of techniques & skills needed in one or more of the following areas of majoring/specialization:
• Hardware and Infrastructure Support for Personal Computers
• Hardware and Infrastructure Support for Office Products
• Data Communications and Network Support

Final Summative Assessment

Duration: Submit at the end of each Learning Unit

• Number of questions: Varies
• Style of questions: Multiple Choice and Written
• Pass mark: Competency
• No negative marking

The exam result is a combination of formative and final assessment scores leading to “competency” or “no competency”.